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Review By: Disappointed
AN ABSOLUTE NIGHTMARE. Not only do they completely lack professionalism at Differenz Trenz, they are incapable of providing quality hair, nails, or makeup.
My sister left looking orange after a 'professional' makeup application. She held her hands to her face the entire ride home. After we returned home she had to shower, and we had to redo her hair and makeup before her birthday party.
If I hadn't felt so bullied and intimidated by the woman running the place, I would have refused to pay.
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Review By: Courtenay
I absolutely love the homey feel of this spa...each time I have gone in it has been completely ralaxing and a very easy environment. I have not yet been displeased with my nails as I get the acrylic full set, and they always look fabulous. The care and attention put into each individual nail cannot as of yet be met by my standards at any other spa I have visited. The staff is top notch and make you feel so welcome, that its sometimes hard to leave. I would most definitely recommend this spa to others.
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Review By: Mandy
I had the greatest misfortune in selecting this salon for getting my gel nails done. I should have left 5 minutes after the 'supposed' nail tech began. No where in sight was her framed certification..that should have set the alarms off. It turned out that she hadn't taken any formal training, she had just gone to another hair salon for several months to watch how it's done. There was no prepping or sanitizing of the nails and they obviously don't believe in using a fresh arbor band for each customer. Talk about being cheap, when they cost so little. Long story short, she cut the skin on one finger with the electric file and I ended up with a nasty staph infection...dirty arbor bands! I paid the $51 bill, left and am still mad at myself for even entertaining the thought of going there. I was totally seduced by their site and thought I had found a good salon. Not! I have warned all of my friends and colleagues to stay away from there. Never will I grace their doorstep again.
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Review By: Sandy (Toronto)
I just want people to know that if you really want to unwind and get spoiled, this is the place to make your dreams come through. I am from Toronto and recently stopped at Differenz trenz in Calgary, before heading to the airport. I asked for a relaxation massage. manicure and pedicure. I was surprised at how warm and friendly the place and staff were, compared to many places I've been to in Toronto. I received the best 30 min message a person could ask for and my manicure and pedicure is still the talk in my office. I only wish you had a spa in Toronto for you would surly have my business and many referrals, as for the Lady that wrote the comment above. I am surprised that you stayed and got so many services done, if you were not satisfied from the very first one. It sounds like you were just having a bad day, I've had them too. I got my moneys worth and when I return to Calgary in mid- April, I will call and book my appointment again.
Keep up the good work!!!!
Sandy
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Review By: Sherry
This is my experience with a new day spa and salon
in Calgary. Differenz Trenz. I called to book an
appt for hair, nails and massage. I asked about
the differences between the relaxation massage and
the aromatherapy massage and decided on the
aromatherapy. I was told I would be first placed
in a sauna for 10 minutes to warm up the muscles.
I arrived and was placed in the sauna for 30
minutes (charged 20.00) and given the most painful
massage I have ever had. ( I had asked if the
aromatherapy was Swedish vs. sports and explained
my dislike of the latter.) We were interrupted no
less than 4 times as she left to take phone calls
and work on other client's hair. Nails were a
treat, never got around to the manicure because of
interruptions and 4 hours was long enough for me
to try and be patient. She did paint my toes and
decided to add a design, which I did not want.
There was no finishing coat applied to the nail
color and after my haircut/style I redressed (40
minutes later thinking my toes should be fine. My
toes were smudged when i arrived home so I removed
polish) Hair- opted for the deep conditioning
since I would not be getting the manicure. Steam
conditioning in the hair which feels fabulous. Not
so great the next day. Don't waste your money.
(35.00) Did I mention that one side of my head is
almost one full inch shorter around the face than
the other? I did not notice it at first because of
my frustration and wanting to leave. My husband
did. I cannot bear to go so short all over. The
right side of my head from face to ear is shorter
and everything else is one length. She had tried
to get me to part my hair on the opposite side I
usually wear it on. Now I know why. Here's the
kicker. I get my bill and she charged me for a hot
stone massage (110.00 instead of 60.00 for the
aromatherapy and of course the sauna time which I
assumed was included. I am still so sore that
showering and applying lotion to my body is
painful. PLEASE PLEASE PLEASE be cautious when
using this establishment. I am still crying over
my hair and will have to wait until it grows a bit
to have it corrected unless I wish for my hair to
be super short. I have been to many spas and never
encountered such a place. I would not wish this on
anyone. I will only use the established spas going
forward. The old adage is true. You do get what
you pay for. Too bad I paid almost 250.00 for the
worst possible service. No relaxation here, maybe
in a few months when I can have my hair corrected.
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